An Update On COVID-19 From Clearwater Casino Resort

Updates On COVID-19 From
Clearwater Casino Resort

 


 

Updated 3/31/2020

Clearwater Casino Resort Announces Extension of Temporary Closure

As a major entertainment destination in Kitsap County, the safety of our guests, team members, and community remains our top priority. As you know, in an effort to ensure the health and well-being of everyone, Suquamish Clearwater Casino Resort made the difficult decision to temporarily close until April 7th.

Given the recent developments in the COVID-19 outbreak and community-wide efforts to prevent the spread of the virus by limiting access to entertainment facilities, on Friday, March 27, the Suquamish Tribal Council ordered the Suquamish Clearwater Casino Resort and other Port Madison Enterprises facilities to close through Tuesday, April 7th (“extended closure”).

As we continue to closely evaluate tribal, federal, state and local recommendations regarding COVID-19, the estimated date for re-opening is subject to change.

Port Madison Enterprises will continue to compensate full-time employees and provide coverage for those employees enrolled in health benefits through the extended closure. As we understand the significant role our team members play in our success, it’s important to ensure that they can continue to comply with the state-wide directive of staying home and taking care of their health along with their families and loved-ones.

This extended closure consists of the Casino gaming floor, all restaurants and bars, hotel, Angeline Spa, Kiana Lodge, White Horse Golf Club and the store at the Longhouse Texaco. The Masi Shop and Suquamish Village Chevron will remain open on limited hours but gasoline will still be available 24/7 at all gas stations. All casino promotions, drawings and events scheduled before April 8th will be postponed until further notice.

 


 

Updated 3/16/2020

Clearwater Casino Resort Announces temporary closure until April 1, 2020 for the Safety & Wellness of Guests and Team Members

Tribal and Port Madison Enterprises leaders announced that Clearwater Casino Resort will be temporarily closing due to the COVID-19 pandemic effective Monday, March 16 at Midnight. The Hotel will be closed Tuesday, March 17 at 11am.

As a Kitsap County entertainment destination, the difficult decision has been made to temporarily close for the remainder of the month. This measure has been considered to be in the best interest of the public’s health and the ongoing efforts to contain the spread of COVID-19.

All casino promotions, drawings and events are postponed until further notice.

Port Madison Enterprises Team Members will receive compensation and health benefits during this initial two week closure

 


 

Updated 3/13/2020

As a Kitsap County entertainment destination, we continue to be committed to the safety of our guests and employees and have implemented some additional precautionary measures in light of recent health concerns regarding novel coronavirus COVID-19.

 


 

Postponed Concerts & Safety Update

Following Governor Inslee’s press conference yesterday, he invited the Washington Tribes to join him on a working session. During that call Governor Inslee explained his commitment to working with these sovereign Tribal Governments, and was hoping to consult with them on best practices to work together on this health crisis. He made it clear that he does not expect casinos to close; rather, his focus was on concerts, sporting events, and other events of that nature.

After consulting with our Suquamish Tribal Government, we’ve made the decision to reschedule or cancel all such events of 250 people or more through April 1, 2020.

CASINO IS OPEN

Casino operations will remain open and smaller events such as Free Live Music on Fridays & Saturdays, Paint & Sip on Saturday, Barstool Bingo on Fridays, and more, will continue as normal at this time. The Greatest Piano Men concert scheduled for Saturday March 14th, and Sebastian Bach concert scheduled for Saturday March 28th are postponed. New dates for these concerts have not yet been determined, but future information regarding these concerts will be available on our website at ClearwaterCasino.com.

TICKET REFUNDS

If you purchased tickets online through Ticketmaster to The Greatest Piano Men, or Sebastian Bach, a refund will automatically be sent to you from Ticketmaster. You’ll receive a confirmation email of this refund. If you require further assistance please contact Ticketmaster at 1 (800) 653-8000. Due to the high volume of refunds nationwide, it could take up to 10 days for your refund to appear, and call wait times may be longer than normal.

If you purchased tickets at the Clearwater Casino Gift Shop, you’ll be refunded in person. Bring your physical ticket(s) to the Casino Cage/Cashier to receive your refund.

GUEST & STAFF SAFETY

Just like you, we are closely monitoring new developments regarding COVID-19 (coronavirus). The health and safety of our guests and employees is of the utmost importance. We are committed to doing everything we can to make Clearwater Casino Resort a fun and safe environment for your visit.

In keeping with latest guidelines provided by the Centers for Disease Control and Prevention (CDC) and Washington State Department of Health (DOH), we are in constant communication with our employees to reinforce our sanitization safety procedures in both guest-facing and back-of-house areas.

  • We are sanitizing high-traffic public areas at an increased frequency.
  • Our team is performing additional cleaning of slot machines, chairs, chips, tables and other commonly touched surfaces.
  • Additional hand sanitizer stations have been added throughout the property.
  • All restrooms include hands-free faucets, automatic paper towel dispensers and automatic hand dryers.

These additional measures, along with our regular cleaning practices apply to the entire Casino, Hotel, Spa, Food & Beverage venues, and all other areas.

RESORT & DINING RESERVATIONS

For Hotel Reservations

If you booked by calling the hotel directly or through ClearwaterCasino.com, you may cancel your reservation 24 hours in advance with no penalty. Please contact a reservations agent at 1-800-375-6073 for assistance. Due to the high volume of calls, we appreciate your patience during this time.

For Dining Reservations

To cancel a reservation made at The Clearwater Restaurant, please call 1-800-375-6073 and enter extension 8872. If you made your reservation online you may cancel your reservations through Open Table.
The health and safety of our guests and employees is always our #1 priority. If you have any cold or flu-like symptoms, we ask that you focus on your well-being and visit us when you’re feeling better. Thank you for your patience and understanding during this process.

Sincerely,
Rion Ramirez,
CEO of Port Madison Enterprises